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How alexsiatoto Handles Your Personal Data

Your account on alexsiatoto involves real personal data — your name, contact details, and payment methods like DANA, OVO, and GoPay. This policy tells you exactly what we collect, why we hold it, and how you can ask us to change or remove it.

Data collected at account creationDANA, OVO, GoPay transaction recordsCookie and device tracking explainedYour right to access and delete dataContact us to update your details
alexsiatoto How alexsiatoto Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold, request a correction, or ask us to close your account and remove your records, our support team handles these requests directly. Reach out through any of the channels below and include your registered email address or phone number so we can verify your identity before acting on your request.

Live Chat Start a live chat session from the lobby page. Have your registered DANA, OVO, or GoPay number ready so we can verify your account identity quickly.
Email Support Send your data request or privacy question to our support address. Include your account email and the specific data action you are requesting — access, correction, or deletion.
Account Settings Some data updates — like changing your linked GoPay or OVO number — can be done directly inside your account settings without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption across data in transit and at rest, so the details you enter — including the wallet credentials you use with DANA, OVO, or GoPay — are not exposed in plain text at any point in the transfer process. Account access relies on OTP verification sent to your registered mobile number, adding a second check before anyone can log in. We review data retention schedules periodically and remove records that are no longer required for operational or legal purposes. Our cookie settings let you limit non-essential tracking through the preference panel in your browser.

Encryption at Every Step All data you submit — registration details, wallet numbers, and session tokens — is encrypted during transfer. We use standard SSL protocols so nothing moves in plain text between your device and our servers.
OTP Account Verification Logging in requires a one-time password sent to your registered mobile number. This means even if your password is exposed, your account cannot be accessed without the OTP confirmation step.
Cookie Preferences You Control We use essential cookies to keep the lobby running and optional analytics cookies to improve performance. You can limit non-essential cookies through your browser settings or our cookie preference panel at any time.
Retention and Deletion Policy We keep your account data only as long as needed for legal compliance and dispute resolution. Once your account is closed and any required retention period has passed, we delete or anonymise your records on request.

Common Questions About Your Data and Rights

These are the questions we hear most often about how we handle personal data, what your rights are, and how to act on them. If your question is not covered here, our support team can respond directly through live chat or email.

We collect your name, email, phone number, and payment method details — such as your registered DANA, OVO, or GoPay number. Device and session data is also logged for security and performance purposes.

Yes. Contact our support team by email or live chat with your registered account details. Where local law permits, we will provide a copy of the personal data we hold linked to your account.

Submit a deletion request through email support or live chat. Include your registered email or phone number for identity verification. We process deletions once any legally required retention period has passed.

We do not sell your data. We share only what is necessary with payment processors — DANA, OVO, GoPay — to complete your transactions, and with service providers who help us operate the platform securely.

Essential cookies keep your session active and the lobby functioning correctly on mobile. Optional analytics cookies help us improve performance. You can adjust non-essential cookie settings through your browser or our preference panel.

We retain data for the period required under applicable law after account closure. Once that period ends, your records are deleted or anonymised. You can ask our support team about the specific timeline for your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.